---
title: "AI Safety & Control"
icon: "shield-check"
description: "How we keep your AI interactions safe, reliable, and under control"
---

## What's This About?

We understand that using AI for customer interactions needs to be safe and reliable. That's why we've built powerful tools to help you:
- Monitor AI conversations in real-time
- Understand AI decisions
- Take control when needed
- Ensure quality responses

## Safety Features

<CardGroup cols={2}>
    <Card
        title="Real-Time Monitoring"
        icon="eye"
        color="#0091FF"
        href="/safety/inspect-mode"
    >
        Watch AI conversations as they happen and jump in if needed
    </Card>

    <Card
        title="Decision Tracking"
        icon="magnifying-glass"
        color="#0091FF"
        href="/safety/debug-mode"
    >
        See exactly why the AI responded the way it did
    </Card>

    <Card
        title="Human Control"
        icon="user-shield"
        color="#0091FF"
        href="/safety/inspect-mode"
    >
        Take over conversations instantly when needed
    </Card>

   <Card
        title="Smart Handoff"
        icon="arrow-right-arrow-left"
        color="#0091FF"
        href="/resources/human-handoff"
    >
        AI automatically transfers complex issues to humans
    </Card>
</CardGroup>

## Assist Mode for Extra Safety

<Note>
Perfect for industries that need extra oversight of AI interactions
</Note>

<Card
    title="Assist Mode"
    icon="shield-halved"
    color="#0091FF"
    href="/resources/assist-mode"
>
    Let human agents review and approve AI responses before they're sent
</Card>

## Security & Compliance

<CardGroup cols={2}>
    <Card
        title="SOC-2 Certification"
        icon="certificate"
    >
        In progress (Expected Q4 2024)
    </Card>
    
    <Card
        title="Data Security"
        icon="lock"
    >
        Enterprise-grade security measures
    </Card>
</CardGroup>

Need help setting up safety features? [Contact our team](mailto:support@open.cx)